> For the complete documentation index, see [llms.txt](https://docs.moescape.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.moescape.ai/faqs.md).

# FAQs

Last update Aug 31, 2026.

## **General**

#### What is Moescape?

Moescape is an AI creative platform where users can generate images, videos, music, text-to-speech, and chat with AI characters. It is designed for creators who want to make anime-style content, stories, characters, and visual media using AI tools.

#### What is Moescape about?

Moescape is about making AI creativity simple, fun, and accessible. Users can create visuals, videos, characters, chats, stories, music, and other AI-generated content in one place.

## Account and registration

#### How do I sign up on Moescape?

Go to the Moescape website or app, click Sign Up, and create an account using your available login options. Follow the on-screen steps to complete registration.

#### How do I sign in on Moescape?

Click Sign In on Moescape, then enter the account details or login method you used when creating your account.

#### How do I make an account on Moescape?

You can make an account by selecting Sign Up, choosing your preferred login method, and completing the registration process. After signing up, you can start using Moescape features.

#### How do I recover my Moescape account?

Use the Forgot Password or account recovery option on the sign-in page. Follow the instructions sent to your registered email or login method. If you still cannot access your account, contact Moescape support.

## Ordering and payment

#### How do you buy credits on Moescape?

Open your Moescape account, go to the purchase or credits section, choose the credit pack you want, and complete the payment process. Once the payment is successful, the credits should be added to your account.

#### How do you buy Mochis on Moescape?

Go to the Mochi purchase section, select the Mochi pack you want, and complete checkout using one of the available payment methods.

#### What is the process of buying Mochis on Moescape?

The process is: log in to your account, open the Mochi store choose a pack, complete the payment, and wait for the Mochis to appear in your account balance.

#### How do you use Mochis on Moescape?

Mochis are used to access or generate content on Moescape, such as images, videos, music, text-to-speech, or other AI features. The amount used depends on the tool, model, or generation settings selected.

#### How do I cancel my subscription on Moescape?

Go to your account settings or subscription settings and look for the option to manage or cancel your subscription. If you subscribed through a third-party app store or payment provider, you may need to cancel from that provider’s subscription settings.

#### How do I get free Mochis on Moescape?

Moescape may offer free Mochis through daily rewards, promotions, events, or special campaigns. Check your account, reward section, or official announcements for available free Mochi offers.

#### How do I get a refund?

Refund requests should be sent to Moescape support Email with your account details, payment information, and the reason for the request. Refund eligibility may depend on Moescape’s refund policy and whether the Mochis or subscription benefits were already used.

#### Can I get a refund?

Refunds may be possible depending on the situation and Moescape’s refund policy. Contact support with your payment details so the team can review your request.

#### What are subscription plans?

Subscription plans are paid plans that give users access to Moescape benefits such as Mochis, premium features, or upgraded usage limits. The available plans and benefits may vary, so users should check the subscription page for the latest details.

## About Moescape AI

* [Content Policy](https://moescape.ai/content-policy/)
* [Terms of Service](https://moescape.ai/terms-of-service/)
* [Privacy Policy](https://moescape.ai/privacy-policy/)
* [Refund Policy](https://moescape.ai/refund-policy/)