Where can I contact the Moescape support team?
For account problems, payment questions, generation errors, missing Mochi, moderation appeals, or other technical issues, contact the Moescape support team at:
community@moescape.ai
You can also select Contact Us from the Moescape website menu or contact the moderation and support team through the official Discord server. Moescape lists community@moescape.ai as its official support email.
When reporting a technical issue, include:
Your Moescape username
A clear description of the problem
Screenshots or a screen recording
The affected post, character, model, or generation link
Your device and operating system
Whether you are using the website, Android app, or iOS app
Your browser or app version
The approximate time the problem occurred
Any visible error message
Whether Mochi was deducted
Never include your password, verification code, payment-card details, or other sensitive login information.
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